As posted by Google on its official AI blog, the company has announced Google Duplex, which they’re describing as “a new technology for conducting natural conversations to carry out ‘real world’ tasks over the phone.” According to Google, the tech will be utilized for “completing specific tasks, such as scheduling certain types of appointments” and making “the conversational experience as natural as possible.” After listening to some sample conversations, we are blown away (to say the least). We’re additionally blown away by the fact that Google Duplex is a fully autonomous system, which in most cases can run without any human involvement.
We envision this technology as being enormously beneficial for companies producing large scale events such as music festivals. Imagine a scenario where an entire call center of people handling ticketing and reservations could be replaced by a capable and conversational Google Duplex system! We’re certainly not advocates of people losing jobs…but we must admit we are fascinated and impressed with this major technological advancement.
We’ve said it before, but we’ve never meant it as much as we do now: The Future Is Here.